Refund Policy

Important Legal Disclaimer

The information provided on this page and throughout our website is for general informational purposes only and does not constitute legal advice. Refund policies can vary based on applicable laws, and requirements may differ by jurisdiction. We strongly recommend consulting with a qualified legal professional to create or review a refund policy tailored to your specific business needs and to ensure compliance with all relevant consumer protection laws.

Refund Policy - the basics

At Intro To Tufting, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which refunds are available for products, kits, workshops, and other services purchased through our website or directly from us.

1. Workshops (Public and Private)

Workshop registrations, including private workshops, are non-refundable.
Private workshops require a 50% non-refundable deposit upon booking. The remaining 50% is due on the day of the workshop.
If you need to reschedule a private workshop, we will attempt to accommodate you subject to availability, but the deposit remains non-refundable
Public workshop registrations may be transferable to another person with prior approval, but no refunds will be issued.
In the rare event that we cancel a workshop, you will receive a full refund or credit toward a future workshop.

2. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
We will provide a replacement or full refund (including shipping costs) at our discretion.